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Latest Telephony/VoIP White papers


7 Contact Centre Trends You Can’t Ignore

Learn how to run your contact centers with style and make your competition green with envy

Quantifying the Key Benefits of Unified Communications (UC)

Investments in unified communications can be difficult to justify

20 reasons to host your contact centre in the cloud

Realise the benefits

Unified communications – communication enabled business process ( CEBP )

CEBP is an emerging technology but it can deliver real benefits now

Seven Key Steps for Identity Management in a Unified Communications World

Many people report using as many as 6 different channels and 5 applications for communication each day.

Teleworking: Real value for virtual workers

A more co-ordinated approach to home working.

Communications tools for the effective worker

Making the most of office comms

Voice solutions guide

Cracking the voice puzzle.

Convergence Guide

All you need to know about running voice and data together.

Planning an IP Network for Voice and Data

Advice in planning a network that will carry voice and data traffic with a minimum of problems

VoIP: Delivering the Competitive Advantage

Many Solutions, Infinite Flexibility

Ensuring IP Telephony Performance Through Remote Monitoring

VoIP Availability and Performance

Upgrading the Next-generation Network Part I

A Signaling Perspective

Ensuring the Voice of Business

Communication trends of business professionals

Business telecoms head for the cloud

Clear, creative communications

The top 5 VoIP problems and how to solve them

Troubleshoot VoIP

Telecoms 2.0: Business continuity, a guide to keeping your services live

Communication networks are the lifeblood of the modern business, therefore businesses have to develop a continuity policy to ensure that they can maintain the flow of data to the teams that use it, or risk losing out to competitors who do.

Audio Electronics and the "Mobile Phone Buzz"

Stop the buzz, hear every word

Implementing a telecommuting programme

The philosophy of a distributed call centre.

Maximizing Unified Communications for your Business

Guidelines for success in deployment and solutions optimization.

VoIP Guide

The time is now ripe for this technology.

MySQL Cluster Carrier Grade Edition for Telecom

How MySQL enables telecom organizations develop and deploy next-generation networks and services.

Contact Centers in Higher Education

Contact Center Usage in Higher Education

Plug and Play: Managed IP Telephony

Benefits and challenges

Laying The Groundwork For IP Telephony

Explaining the components and process involved in an IP Telephony Assessment


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Part 2 of your journey to virtualisation

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From Wow to How : Making mobile and cloud work for you

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