Software Quality Management: A closed loop fitness program

Quality management depends on an iterative development cycle and a proactive, closed-loop software fitness program, supported by integrated tooling, data and traceable metrics. It results in making the delivery process more manageable and less painful, and it helps build confidence with operations teams.

The purpose of this paper is to describe how IBM supports customer needs today with quality management, and how IBM intends to support the future demands of its valued clients.