The work-at-home agent model for improved customer loyalty
A more valuable outcome
Siemens | 12 July 2012, 09:59 | Service Quality
Download this white paper to discover the options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.