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Linux-related Technical Support: a comparative Study

How do rivals of Linux-related technical support services stack up?

The research is designed to assist IT professionals, needing Linux-related technical support, to make informed decisions regarding the most effective support services based on actual experiences of current customers.

The specific objectives for this research study are as follows:

  • Determine the methods companies are using to access the Linux-related technical support provided by each vendor and identify which delivery method is most frequently used.
  • Determine customer satisfaction with the delivery of each type of support, including online, telephone, onsite, and community forums provided by Novell, Oracle, and Red Hat.


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