Linux-related Technical Support: a comparative Study

The research is designed to assist IT professionals, needing Linux-related technical support, to make informed decisions regarding the most effective support services based on actual experiences of current customers.

The specific objectives for this research study are as follows:

• Determine the methods companies are using to access the Linux-related technical support provided by each vendor and identify which delivery method is most frequently used.
• Determine customer satisfaction with the delivery of each type of support, including online, telephone, onsite, and community forums provided by Novell, Oracle, and Red Hat.