Great Mobile Experiences Are Built On Systems Of Engagement
Mobile is The New Face of engagement
Vocalcom | 17 June 2013, 14:34 | Mobile/Wireless/Telecom
By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers.
However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands.
Download this Forrester report to find out about a vision for mobile engagement with Vocalcom. It introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
Vocalcom provides leading-edge call centre technology in the cloud that supports any communication channel and delivers an exceptional customer experience. Learn more