Navigating the perfect IT storm
When C-SAT Goals and Efficiency Targets Collide
Citrix | 10 February 2012, 16:34 | IT strategy
This short brief from Support Center explores strategies to help you simultaneously improve customer satisfaction and operational efficiencies.
Download the brief to learn:
* Three primary drivers of customer satisfaction
* Why FCR is key to improving operational efficiencies
* The relationship between time-to-resolution and C-SAT
* And more...