Responding to User Needs with an Optimal Output Management Service

The challenge was to establish and implement an end-to-end output management strategy across multiple business sites to address high costs, poor availability and low user satisfaction associated with aging printer technology. The solution was an outsourced output management service featuring industry-leading MFD technology.

Key benefits included consistent output management resulting in 30 percent cost savings and 20 percent increase in customer satisfaction; improved productivity due to faster print devices and higher-quality output; and the ability to better align technology with business needs.