Veritas™ Configuration Manager by Symantec
Real-time, accurate application and server configuration information for your enterprise CMDB
The IT Infrastructure Library (ITIL) provides an integrated framework of best practices for implementing IT service management to align IT services with the current and future needs of the business, improve the quality of the services delivered, and control costs associated with IT operations.
According to ITIL best practices, it is essential to have the core foundation of people, process, and technology in place to achieve rapid, positive results when implementing IT service management processes. In addition, all of the closely related and highly integrated processes that make up IT service management rely on accurate configuration information. The ITIL guidebook specifies that this information will be provided by the configuration management process and, more specifically, by the CMDB.