The evolution of UCC: Integration, the cloud and the customer experience
Learn how to do business in an ever-shrinking world
UCC is NOT a one-size fits all solution. That’s why it’s imperative that businesses – as they begin to experience technology bottlenecks due to disparate implementations – make sure that the technology they implement be interoperable. This is essential because an integrated UCC experience can depend on a myriad of variables – technologies that address business needs, such as email, presence and instant messaging (IM), video conferencing and mobility; as well as fundamental organizational metrics, such as organization size, geographic footprint, budget and industry.