On-Demand Versus On-Premise CRM
Are There Performance Differences?
Since the release of the original paper two questions have consistently been raised: 1) Is On-Demand for real? And 2) In addition to core CRM capabilities (contact management, opportunity management, forecasting, etc.) what other functionality are firms looking to enhance their CRM platform?
The verdict is in and while not unanimous it is clearly beyond reasonable doubt: On- Demand is for real. In the early years of hosted solutions, arguments could be made about lack of access, speed, security, customizability, uniformity or affordable carriers. Essentially all of these have been addressed by enhancements to the applications and the ubiquity of high-speed, relatively low cost and wireless Internet access.