A successful loyalty program is a key way to increase customer affinity and improve overall profitability
How Web 2.0 systems and applications support management of sales processes
Focused on productivity and empowerment and leveraging the natural rhythms people work
Leveraging CRM processes to turbo-charge your sales operation
Best practices that can help put companies on the right footing
Seven Tips for Profiting from Lean Times
Discover more
Improving Customer Support and Help Desk Efficiences
How to enable your business to seriously look into email marketing
Integration for a Customer Centric View
Extract from the "Mid-Market Contact Centre Solutions" report
The concept of ‘Customers in Control’
A guide to multiple CRM deployment options
The Financial Services' Do or Die: networked consumer relevancy
How salespeople on the road can be more effective, better manage customer relationships, and close more deals
The evolution of demand - The customer 2.0
The new breed of CRM: Are you ready?
Innovative IT software that is easy to learn and use
Providing customers with deeper functionality to drive competitive advantage
A roadmap for companies looking to improve all aspects of their support operation.
An Information Guide from Access Accounting
Explore the benefits of implementing a user experience management solution
Integration for a Customer-Centric View
Will the UK retail banking market find that loyalty was simply a function of a free product?
How to deliver sustained cost savings, higher satisfaction levels and better margins
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Questions to ask your service provider to ensure you get the VoIP service you need
With careful choice of partner, your business can have all the advantages of VoIP access - reduced costs, flexibility and simplicity - without the drawbacks.
This white paper is your guide to ensure you get right the VoIP service and details the pitfalls which businesses would do well to avoid.
Explore the challenges in making the journey to ITIL and the criteria for selecting consulting services
By following ITIL practices, your IT organisation will become more closely integrated with the business. We recommend making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through execution of a strategic transformational roadmap.
Webcast: IT Financial Management: Cost Optimisation for Efficiency and Agility.
On Demand Webcast
Join this webcast to learn about the techniques and technologies that can help you prove the value of IT to the business by understanding the true cost of today's IT services and those that will be necessary to deliver future success.
